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Membership programs: create loyal members by solving pain points

Spa Executive

Addressing these pain points is key for hospitality businesses looking to turn one-time visitors or new members into loyal ones. Agilysys helps hospitality businesses standardize their membership offerings by leveraging advanced data integration. Spa members expect access to appointment times and high-quality treatments and services.

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The rise of analog travel & the age of disconnection 

Spa Executive

Slow travel and immersion Rather than high-speed, itinerary-packed trips, there is a movement toward walking pilgrimages, train journeys, and extended stays in nature that emphasize depth over speed. The true hallmark of luxury will be discretionary technology, where digital tools serve guest without demanding their attention.

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Arch Amenities’ Catherine Warren on technology & creating memorable experiences.

Spa Executive

Technology should serve as a versatile tool rather than a wholesale replacement for human interaction, says Arch Amenities’ Catherine Warren. Revenue generation, programming, public relations, training, and luxury guest service are my passions,” she says. Can you please talk about your role and what it entails?

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How AI can help with recruitment & retention in hospitality

Spa Executive

AI could play a significant role in improving talent acquisition and retention in hospitality. Most people seem to agree that the launch of ChatGPT late last year and the promise of similar and better tools to come are game changers in every sense of the word. Here’s how. Learn more at book4time.com.

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Patina Osaka’s Ellen Franke on the hotel’s unique wellness offerings & 2025 trends

Spa Executive

Ellen Franke brings a wealth of global experience and a deep commitment to transformative hospitality to her role as General Manager of Patina Osaka. A leadership style dedicated to fostering teamwork and excellence ensures that Patina Osaka will be both a vibrant urban retreat and a shining example of modern luxury hospitality.

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Get creative with employee retention in hospitality & wellness

Spa Executive

Some innovative solutions for employee retention in hospitality. And yet, the hospitality industry just can’t seem to solve this pesky staffing problem. Why does employee attrition in hospitality remain high? Recruitment and retention costs time and money, things nobody can afford to waste. The good news is that it is improving.

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How spa & hospitality can attract and retain talent in 2024

Spa Executive

The crisis continues: so, here’s how to attract and retain talent at your spa & hospitality business in the coming year. It’s old news at this point, but an issue that continues to plague the spa and hospitality industries, and therefore one we continue to address: as we head into 2024, are we any closer to solving the staff crisis?