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9 things your human employees can do that technology can’t

Spa Executive

We all know that technology is rapidly transforming the hospitality industry and this is an incredibly beneficial development. While technology can make life easier, it’s the warmth of a friendly smile, the comfort of a kind word, and the intuitive understanding of a guest’s needs that create truly memorable experiences.

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Arch Amenities’ Catherine Warren on technology & creating memorable experiences.

Spa Executive

Technology should serve as a versatile tool rather than a wholesale replacement for human interaction, says Arch Amenities’ Catherine Warren. We asked her about what she does, technology’s role in the hospitality and wellness space, and creating memorable experiences. How is this balance best maintained?

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Why innovation is crucial for hospitality businesses in 2024

Spa Executive

The luxury hospitality industry stands at a pivotal juncture, where embracing innovation is a necessity for future success. Here’s why innovation is crucial for hospitality businesses in 2024. We’re celebrating innovation and creativity in hospitality in this issue.

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Get creative with employee retention in hospitality & wellness

Spa Executive

Some innovative solutions for employee retention in hospitality. And yet, the hospitality industry just can’t seem to solve this pesky staffing problem. Why does employee attrition in hospitality remain high? Reduce staff burnout with automation & touchless tech Touchless treatment options can benefit staff directly.

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Montage’s Jennifer Holzworth on wellness in hospitality, longevity & industry challenges

Spa Executive

Jennifer Holzworth, Montage’s Corporate Director of Spa Operations, talks guest experience, longevity, and hospitality wellness. The spirit of Montage is centered in providing an unmatched guest experience, characterized by comfortable elegance, a unique sense of place, and impeccable hospitality.

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6 things technology can do that humans can’t (or shouldn’t have to) in your hotel and spa

Spa Executive

Six things technology can do that humans can’t. This synergy allows for meticulous attention to detail in service delivery, where technology handles efficiency and scalability, and staff provide the empathetic, personalized service that guests expect from top tier hotels and spas.

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Driving hospitality revenue with innovative sleep tourism programs

Spa Executive

Trends in wearable and sleep tech In 2023, the Global Wellness Institute listed sensorial based technology products among its sleep trends: “Sensorial-based technology products include smart mattresses that use sensors to monitor sleep patterns and adjust the mattress firmness and temperature accordingly. Learn more at book4time.com.