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Banyan Group & Paul Hawco on wellness philosophy & evolving preferences in luxury travel 

Spa Executive

Paul Hawco is a globally recognized leader in the wellness and hospitality industry, currently serving as Executive Global Director of Integrated Wellbeing at Banyan Group. Paul Hawco (PH): I have been in hospitality for three decades and it has been my entire career. What role does technology play in your guest experience?

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Arch Amenities’ Catherine Warren on technology & creating memorable experiences.

Spa Executive

Technology should serve as a versatile tool rather than a wholesale replacement for human interaction, says Arch Amenities’ Catherine Warren. Revenue generation, programming, public relations, training, and luxury guest service are my passions,” she says. What role does technology play in elevating guest experiences?

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The rise of analog travel & the age of disconnection 

Spa Executive

While this development isnt about rejecting technology altogether, there is a movement towards intentionally creating spaces where presence, sensory engagement, and authentic experiences take priority. The true hallmark of luxury will be discretionary technology, where digital tools serve guest without demanding their attention.

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Membership programs: create loyal members by solving pain points

Spa Executive

Addressing these pain points is key for hospitality businesses looking to turn one-time visitors or new members into loyal ones. Agilysys helps hospitality businesses standardize their membership offerings by leveraging advanced data integration. Spa members expect access to appointment times and high-quality treatments and services.

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Patina Osaka’s Ellen Franke on the hotel’s unique wellness offerings & 2025 trends

Spa Executive

Ellen Franke brings a wealth of global experience and a deep commitment to transformative hospitality to her role as General Manager of Patina Osaka. A leadership style dedicated to fostering teamwork and excellence ensures that Patina Osaka will be both a vibrant urban retreat and a shining example of modern luxury hospitality.

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How AI can help with recruitment & retention in hospitality

Spa Executive

AI could play a significant role in improving talent acquisition and retention in hospitality. Staffing is one of the biggest challenges in the hospitality industry, one that many are already using technology to help solve. Technology can’t provide that. Here’s how. Learn more at book4time.com.

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Why your employee experience matters as much as your guest experience

Spa Executive

As much as we like to focus on customer experience and guest experience, employee experience is an equally important element of success in hospitality. It includes every interaction and experience an employee has in the workplace, whether with colleagues, work environment, workplace technology. How much does employee experience matter?