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Paul Hawco is a globally recognized leader in the wellness and hospitality industry, currently serving as Executive Global Director of Integrated Wellbeing at Banyan Group. Paul Hawco (PH): I have been in hospitality for three decades and it has been my entire career. What role does technology play in your guest experience?
Technology should serve as a versatile tool rather than a wholesale replacement for human interaction, says Arch Amenities’ Catherine Warren. Revenue generation, programming, public relations, training, and luxury guest service are my passions,” she says. What role does technology play in elevating guest experiences?
While this development isnt about rejecting technology altogether, there is a movement towards intentionally creating spaces where presence, sensory engagement, and authentic experiences take priority. The true hallmark of luxury will be discretionary technology, where digital tools serve guest without demanding their attention.
Addressing these pain points is key for hospitality businesses looking to turn one-time visitors or new members into loyal ones. Agilysys helps hospitality businesses standardize their membership offerings by leveraging advanced data integration. Spa members expect access to appointment times and high-quality treatments and services.
Ellen Franke brings a wealth of global experience and a deep commitment to transformative hospitality to her role as General Manager of Patina Osaka. A leadership style dedicated to fostering teamwork and excellence ensures that Patina Osaka will be both a vibrant urban retreat and a shining example of modern luxury hospitality.
AI could play a significant role in improving talent acquisition and retention in hospitality. Staffing is one of the biggest challenges in the hospitality industry, one that many are already using technology to help solve. Technology can’t provide that. Here’s how. Learn more at book4time.com.
As much as we like to focus on customer experience and guest experience, employee experience is an equally important element of success in hospitality. It includes every interaction and experience an employee has in the workplace, whether with colleagues, work environment, workplace technology. How much does employee experience matter?
Jennifer Holzworth, Montage’s Corporate Director of Spa Operations, talks guest experience, longevity, and hospitality wellness. The spirit of Montage is centered in providing an unmatched guest experience, characterized by comfortable elegance, a unique sense of place, and impeccable hospitality.
Some innovative solutions for employee retention in hospitality. And yet, the hospitality industry just can’t seem to solve this pesky staffing problem. Why does employee attrition in hospitality remain high? Recruitment and retention costs time and money, things nobody can afford to waste. The good news is that it is improving.
Trends in wearable and sleep tech In 2023, the Global Wellness Institute listed sensorial based technology products among its sleep trends: “Sensorial-based technology products include smart mattresses that use sensors to monitor sleep patterns and adjust the mattress firmness and temperature accordingly. Learn more at book4time.com.
I have found that esthetics and nursing overlap the most in dermatologist’s offices, hospitals, and/or medical spas. How has your esthetics training helped your understanding of nursing – and vice versa? In what ways do you see esthetics and nursing merging closer together as technology evolves?
a leading global provider of hospitality software solutions and services, today announced it has acquired Book4Time, Inc., As the top enterprise SaaS technology for wellness hospitality organizations, Book4Time manages guest experiences at spas, international hotels, resorts, casinos, golf and private member clubs in more than 100 countries.
Maritsa Victorian of Remington Hospitality talks technology in guest experience & fostering excellence within her team. Remington Hospitality, established in 1968, is a premier hotel management company renowned for its innovative and owner-centric approach. Throughout her hospitality career, Ms.
Why are skilled professionals choosing the path of cosmetic care over the traditional hospital environment? Nurses can expand their skill set by obtaining additional certifications and training in cosmetic procedures and open doors to new opportunities. This shift raises questions: What motivates this transition?
Music as medicine: Every year we at Spa Executive and Book4Time make our predictions for the trends and developments that will impact the spa, wellness, and hospitality worlds in the coming 12 months. Here’s a sneak peek into this year’s report — Spa & Wellness Trends for 2024: a hospitality handbook.
Owned and operated by the Agua Caliente Band of Cahuilla Indians, the Agua Caliente Casinos properties offer exciting gaming action, a range of attractions, fine dining and shopping, premier entertainment, and top tier service and hospitality. How do you utilize technology to enhance spa operations and guest experiences in a casino resort?
Here’s one in our series and stay tuned for our upcoming guide: 7 SPA & WELLNESS TRENDS FOR 2024: A HOSPITALITY HANDBOOK Time-optimized wellness practises, including micro workouts and mini meditations have been growing in popularity over the last few years.
Nurses who opt to put their skills to use in a different, less stressful nursing specialty need only to build on their current competencies rather than pursue new and extensive training. Managed care models, hospital bureaucracies and conventional clinical practice often get in the way of delivering high-quality care.
L+A has featured the EpiPin device as A Top Medical + Spa Skincare Technology Tool for 2024. She has a passion for combining high-end technology with health and makeup to create a customized treatment plan that suits her clients. Q: How was their initial training? Lana holds a Master Certification as a Medical Professional.
The first step of your exciting journey starts with selecting the ideal training ground, and the New Age Spa Institute in Des Plaines, IL, stands out as a beacon of excellence. Often referred to as an esthetics or aesthetics program, this training is comprehensive, covering both the theory and practice of skincare treatments.
If you are still using manual processes in your spa, wellness, or hospitality business, you should consider moving towards automation. Employee training and turnover: High reliance on manual processes requires continuous training, especially in establishments with high staff turnover. This can be time-consuming and costly.
In this capacity, I was responsible for opening spas in multiple destinations, revamping spa menus, selecting products, developing standard operating procedures (SOPs) and manuals, training staff, and formulating budgets and sales strategies.” Do you find yourself using technology more at work in recent years?
Basically, different licenses train for different skills. Sometimes, these licenses are used interchangeably in error, but they are quite different in regard to the focus of schooling and practical training. With comprehensive training in hair, skin, and nails, cosmetologists have a wide array of services at their fingertips.
Specialty boards: Becoming a member of specialty networks like the American Association of Aesthetic Medicine and Surgery (AAAMS) can facilitate professional meetups, discussions and training for aesthetic and cosmetic surgeries. Consider Cross-Training If possible, consider cross-training in positions outside of your specialty.
Specialty boards: Becoming a member of specialty networks like the American Association of Aesthetic Medicine and Surgery (AAAMS) can facilitate professional meetups, discussions and training for aesthetic and cosmetic surgeries. Consider Cross-Training If possible, consider cross-training in positions outside of your specialty.
The comments here uncover the core elements that elevate a guest’s stay from standard to exceptional, highlighting the innovative approaches and meticulous attention to detail that define luxury in the hospitality industry. Where does a great massage come from? We have many stories like this. The spa is a crystal concept.
This beauty school is renowned for its comprehensive curriculum that melds theoretical learning with practical training. Thanks to the area's robust economy, diverse population, and favorable location, various sectors are flourishing, including retail, hospitality, healthcare, and technology.
This beauty school is renowned for its comprehensive curriculum that melds theoretical learning with practical training. Thanks to the area's robust economy, diverse population, and favorable location, various sectors are flourishing, including retail, hospitality, healthcare, and technology.
Renowned for impeccable service and hospitality, including a high guest-to-staff ratio, with eight staff members for each guest, the Burj Al Arab even has a fleet of Rolls Royces for guest transportation. Personalized training sessions are offered in the state-of-the-art fitness center.
In most cases, training hours are transferable from state to state; however, individuals must verify with their state’s regulatory board for step-by-step of transferring professional licenses. Though these terms are often used interchangeably, they have distinct differences, especially in training and career focus.
Look for institutions that offer comprehensive training in clinical aesthetics, with a curriculum that covers the latest techniques and technologies in the field. Additionally, clinical aestheticians must stay abreast of the latest industry advancements and technologies to provide the best possible care to their clients.
Advanced technology is playing a crucial role in this evolution, enabling personalized health plans and enhancing the accessibility of wellness services, while authentic cultural traditions and indigenous healing practices are also popular for their timeless wisdom and holistic approach.
Comprehensive training in skincare, makeup application, hair removal, and other beauty treatments. Clinical Aesthetics Certification compels many NASI esthetics graduates to specialize in medical aesthetics in medspas, hospitals, and other dermatology / plastic surgery centered practices. That’s where NASI comes in!
In 2015, Alka Dwivedi, then a graduate student at the Indian Institute of Technology (IIT) Bombay, began wondering whether a CAR T-cell therapy could be made in India. The training provided by NCI scientists—including Nirali Shah, M.D., We thought we should come to NCI and get trained,” Dr. Dwivedi said.
Increased Healthcare Costs: Poor adherence contributes to higher healthcare costs as it necessitates additional medical interventions, hospital visits, and prolonged care to address the consequences of ineffective treatment adherence.
The technology can analyze large amounts of data to provide personalized treatment recommendations and identify patterns and risks that might not be immediately apparent to a human. The researchers began with 25,331 training images from two datasets—one from Vienna and the other from Barcelona—including eight skin diseases.
Since here at First Derm we are at the forefront of Dermatology AI technology , this is when things really got interesting. AI technology was used within hospitals and tested on over 75,000 patients. With AI they were able to accurately predict hospital mortality rates of patients in order to decide the best method of care.
Over his more than 20-year career at Johnson & Johnson, Menas has worked in many different research functions including studying skin biology, developing new skin care technologies, and conducting clinical research. Prior to joining PCPC, Myers was an attorney in the Environment, Technology & Regulatory Affairs Division of the U.S.
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