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Arch Amenities’ Catherine Warren on technology & creating memorable experiences.

Spa Executive

Technology should serve as a versatile tool rather than a wholesale replacement for human interaction, says Arch Amenities’ Catherine Warren. We asked her about what she does, technology’s role in the hospitality and wellness space, and creating memorable experiences.

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Get creative with employee retention in hospitality & wellness

Spa Executive

Some innovative solutions for employee retention in hospitality. And yet, the hospitality industry just can’t seem to solve this pesky staffing problem. Why does employee attrition in hospitality remain high? Recruitment and retention costs time and money, things nobody can afford to waste. The good news is that it is improving.

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How AI can help with recruitment & retention in hospitality

Spa Executive

AI could play a significant role in improving talent acquisition and retention in hospitality. Most people seem to agree that the launch of ChatGPT late last year and the promise of similar and better tools to come are game changers in every sense of the word. Technology can’t provide that. Here’s how.

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Deepak Ohri, Chief Happiness Officer, on bringing happiness to guests and staff in luxury hospitality

Spa Executive

An expert in leadership and luxury hospitality, Deepak Ohri has lectured at prestigious business and management schools and serves on several boards, including the Advisory Board of the World Happiness Foundation. Happiness relates to confidence, motivation, and all those tools that come along with that knowledge of your purpose.

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Partner spotlight: HAPI: streamlining data management in the hospitality industry

Spa Executive

Introducing HAPI – a game changer for the hotel industry HAPI, standing for Hospitality API, is a disruptive data streaming integration and enrichment platform. It’s grounded in an open model, leveraging technology that powers major global social media and business platforms. The hurdle was the absence of readily accessible data.

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What spa & wellness leaders are looking forward to in 2024

Spa Executive

Verena Lasvigne-Fox, Founder, VLF Spa Consulting The hospitality and wellness industry is on the cusp of exciting trends that will shape both the guest experience and the world at large. And the introduction of technology and digital experiences will offer guests greater customization and personalization through available data.

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Patina Osaka’s Ellen Franke on the hotel’s unique wellness offerings & 2025 trends

Spa Executive

Ellen Franke brings a wealth of global experience and a deep commitment to transformative hospitality to her role as General Manager of Patina Osaka. A leadership style dedicated to fostering teamwork and excellence ensures that Patina Osaka will be both a vibrant urban retreat and a shining example of modern luxury hospitality.