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Arch Amenities’ Catherine Warren on technology & creating memorable experiences.

Spa Executive

Technology should serve as a versatile tool rather than a wholesale replacement for human interaction, says Arch Amenities’ Catherine Warren. We asked her about what she does, technology’s role in the hospitality and wellness space, and creating memorable experiences.

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The rise of analog travel & the age of disconnection 

Spa Executive

While this development isnt about rejecting technology altogether, there is a movement towards intentionally creating spaces where presence, sensory engagement, and authentic experiences take priority. The true hallmark of luxury will be discretionary technology, where digital tools serve guest without demanding their attention.

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Membership programs: create loyal members by solving pain points

Spa Executive

Addressing these pain points is key for hospitality businesses looking to turn one-time visitors or new members into loyal ones. Agilysys helps hospitality businesses standardize their membership offerings by leveraging advanced data integration. Spa members expect access to appointment times and high-quality treatments and services.

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Patina Osaka’s Ellen Franke on the hotel’s unique wellness offerings & 2025 trends

Spa Executive

Ellen Franke brings a wealth of global experience and a deep commitment to transformative hospitality to her role as General Manager of Patina Osaka. A leadership style dedicated to fostering teamwork and excellence ensures that Patina Osaka will be both a vibrant urban retreat and a shining example of modern luxury hospitality.

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More than 90% of luxury travelers want wellness

Spa Executive

Todays luxury travelers prioritize mental health support, nature immersions, and cutting-edge technology, signaling an era where wellness is no longer optional In 2025, luxury travelers are making bold demands for their health and well-being. Gone are the days of one-size-fits-all spa retreats. respondents said: Spa resorts/therapies (e.g.,

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How AI can help with recruitment & retention in hospitality

Spa Executive

AI could play a significant role in improving talent acquisition and retention in hospitality. Most people seem to agree that the launch of ChatGPT late last year and the promise of similar and better tools to come are game changers in every sense of the word. Technology can’t provide that. Here’s how.

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Deepak Ohri, Chief Happiness Officer, on bringing happiness to guests and staff in luxury hospitality

Spa Executive

An expert in leadership and luxury hospitality, Deepak Ohri has lectured at prestigious business and management schools and serves on several boards, including the Advisory Board of the World Happiness Foundation. Happiness relates to confidence, motivation, and all those tools that come along with that knowledge of your purpose.