Mon.Mar 17, 2025

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The psychology of managing difficult customers in your spa  

Spa Executive

When faced with a difficult customer, spa staff can use psychological strategies to de-escalate conflicts and steer conversations toward a positive resolution. In luxury spas, guests expect exquisite service and nothing less than perfection. Spas are places of relaxation and indulgence, and when something disrupts that — whether it’s a scheduling issue, a perceived lack of attentiveness, or an unexpected outcome — guests may react emotionally.

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Self-Skin Cancer Exams: Early Detection and When to See a Dermatologist

US Dermatologt Partners

Skin cancer is the most common form of cancer in the United States, affecting millions of individuals each year. While there are many different varieties, the majority of skin cancer diagnoses belong to three primary types: basal cell carcinoma (BCC), squamous cell carcinoma (SCC), and melanoma. According to Dr. Weilan Johnson of U.S. Dermatology Partners Georgetown , Skin cancer is a condition that ranges in severity from highly treatable to life-threatening.

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Banyan Group & Paul Hawco on wellness philosophy & evolving preferences in luxury travel 

Spa Executive

We spoke with Paul Hawco, Executive Global Director of Integrated Wellbeing at Banyan Group, about wellness philosophy, future plans, and evolving preferences in luxury travel. Paul Hawco is a globally recognized leader in the wellness and hospitality industry, currently serving as Executive Global Director of Integrated Wellbeing at Banyan Group. In this role, he spearheads the development and implementation of innovative wellness strategies across Banyan Groups diverse portfolio of luxury res

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Will Cocoa Butter Help Sunburn?

Beautiful With Brains - Ingredients

Does cocoa butter help sunburn? Science says… Kind of, but not really. Ouch. Sunburn is the ultimate oops moment of summer. One minute, you’re basking in the sun, soaking up the warmth. The next, your skin feels like its been set on fire, you’re glowing redder than a stop sign, and every movement is painful. And you’d put […] The post Will Cocoa Butter Help Sunburn?

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Number of $1000 a night hotels has tripled around the world

Spa Executive

The number of $1000-a-night hotels around the world has jumped significantly, with big increases in Europe and the US. In recent years, the global hospitality industry has witnessed a significant increasein the number of hotels commanding average daily rates (ADR) of more than $1,000 per night. This trendunderscores the robust demand for luxury accommodations and the willingness of high-end travelers to invest in premium experiences.

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AD Pipeline Watch: First Patient Enrolled in Phase 2 Study of Evommune’s IL-18 Blocker

The Dermatology Digest

Evommune, Inc. has enrolled of the first patient in a Phase 2 trial of EVO301, an injectable interleukin (IL)-18 neutralizer, in moderate-to-severe atopic dermatitis (AD). EVO301 is a serum albumin Fab-associated interleukin (IL)-18BP fusion protein designed to neutralize upregulated IL-18 activity, which is implicated in a range of inflammatory and autoimmune diseases.

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Incyte’s Povorcitinib Hits Primary Endpoints in Phase 3 HS Studies

The Dermatology Digest

Povorcitinib (Incyte) produced statistically significant results for primary endpoints in two Phase 3 Hidradenitis Suppurativa (HS) trials. Povorcitinib (INCB54707) is an oral small-molecule Janus kinase (JAK) 1 inhibitor currently in Phase 3 clinical trials for HS, vitiligo and prurigo nodularis (PN), as well as Phase 2 trials for asthma and chronic spontaneous urticaria (CSU).

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Featured property: Banyan Tree Veya Valle de Guadalupe

Spa Executive

Banyan Tree Veya Valle de Guadalupe offers a serene escape where nature and wellness converge, inviting guests to unwind and reconnect in a setting of understated elegance. Nestled in the hills Mexicos renowned wine country, Banyan Tree Veya Valle de Guadalupe is an oasis of wellness and relaxation. This luxury retreat offers a serene escape where nature and wellness converge, inviting guests to unwind and reconnect in a setting of understated elegance.

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Zenoti Releases Its 2025 Beauty and Wellness Benchmark Report

Salon Today

The report helps salon understand challenges facing the industry and identify opportunities for future growth.

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Climate Change, Pollution’s Growing Impact on Dermatology

Dermatology Times

Experts stressed the importance of dermatologists engaging in climate advocacy and adopting sustainable practices, as their actions may inspire others to follow suit.

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Is It Acne or Acne Rosacea?

Lipgloss and Aftershave

Manon Pilon, a renowned leader in the skincare industry, brings her decades of expertise to help medical and spa skincare professionals understand the crucial differences between acne and acne rosacea. In her exclusive session at IECSC New York 2025, she delves into how these conditions evolve, their distinct characteristics, and science-backed, non-prescription solutions.

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Essential AAD Late Breakers That Could Change Your Practice

Dermatology Times

Explore a comprehensive roundup of the most important AAD late breakers, all in one place key insights from the latest dermatology research.

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Book4Time wins third ISPA Innovate Award

Spa Executive

Agilysys’ Book4Time software was awarded its third ISPA Innovate Award at the ISPA annual conference. Agilysys Book4Time spa software solution received the 2024 ISPA Innovate Award when the ISPA organization hosted its annual conference and expo March 11 13, 2025 at The Broadmoor in Colorado Springs, Colorado. This is Book4Times third ISPA Innovate Award.

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Daily Derm Times: March 17, 2025

Dermatology Times

Catch up on dermatology news, highlights, and insights from the past 24 hours.

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Leo Passage “Pass it On” Educator Scholarship

Pivot Point International

The Leo Passage “Pass It On” Scholarship: Empowering Educators to Shape the Future of Beauty We believe that educators are the heart of the beauty industry. To honor the dedication and expertise of beauty, barber and wellness educators, were excited to highlight the Leo Passage “Pass It On” Scholarship, a unique opportunity for beauty instructors to advance their education.

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Social Media “Hacks”: DIY Sunscreen, Slugging, and More With Chris Tomassian, MD

Dermatology Times

Tomassian noted unrealistic beauty standards fueled by social media filters and edited images have led to distorted expectations.

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Leo Passage “Dare to Lead” Student Scholarship

Pivot Point International

Introducing the Leo Passage “Dare to Lead” Scholarship: Empowering the Next Generation of Beauty Leaders At Pivot Point, were passionate about supporting the beauty industry’s future, and were proud to highlight an incredible opportunity for aspiring beauty and barbering professionals. In partnership with Beauty Changes Lives , the Leo Passage Dare to Lead Scholarship offers two $7,500 awards for students currently enrolled in cosmetology or barbering programs.

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Medical Device Ialuxid Gel Is Successful in Treating Mild to Moderate Acne

Dermatology Times

Patients observed a 56% reduction in lesions after 56 days of treatment with only mild adverse events.

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Povorcitinib Demonstrates Promising Phase 3 Results for Hidradenitis Suppurativa Treatment

Dermatology Times

Incytes phase 3 STOP-HS trials demonstrated significant efficacy and safety of povorcitinib in moderate to severe hidradenitis suppurativa.

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Unraveling the Molecular Mechanism of Clindamycin Binding in Cutibacterium acnes and Resistance Development: Insights From Cryo-EM

Dermatology Times

Cryo-EM reveals molecular mechanisms of clindamycin resistance in Cutibacterium acnes, highlighting key mutations affecting antibiotic binding.

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