Why your employee experience matters as much as your guest experience
Spa Executive
APRIL 9, 2024
As much as we like to focus on customer experience and guest experience, employee experience is an equally important element of success in hospitality. Employee experience (EX) distinguishes companies that lead from those that follow. Understanding the importance of the employee’s journey with an organization is key. Your employee experience impacts your acquisition and retention, which, of course, has a big impact on your bottom line.
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