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Attract & retain top talent in the hotel industry: insights from Gallup’s “State of the Global Workplace”

Spa Executive

In the hospitality industry, where customer service is paramount, engaged employees are more likely to provide exceptional service, leading to higher guest satisfaction. Strategy: Implementing best practices from top-performing organizations can lead to higher employee engagement and improved customer service.

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Why your employee experience matters as much as your guest experience

Spa Executive

Employees in the hospitality industry often face unique customer service challenges. Equipping them with advanced conflict resolution, customer engagement, and service excellence skills can boost their confidence and performance.