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Would you prefer a complimentary add-on treatment or a discount on your next visit?” ” The power of body language and tone Non-verbal communication plays a crucial role in customer interactions. Also key is never to throw your staff members under the bus to keep customers happy.
Leaders like Arch Amenities Group’s Catherine Warren are leveraging AI and biometric data to offer deeply personalized treatments, while Lisa Michaelis of Live Love Spa is focusing on touchless and tech-forward therapies that cater to privacy-conscious guests. More clients are seeking services that merge these two pillars of wellness.
She’s also a huge fan of Celluma LED Light Therapy devices and uses them in 99% of her treatments! Her last chemotherapy treatment was on September 6, 2022. Then In February of 2023, she founded SkinCo , which has four treatment rooms and a team of two. Every service is customized. SkinCo carries M.A.D.
Margie owns Reflections Skin Oasis, a two-room treatment facility where she focuses on advanced skin care and makeup. I would say that I am a Clinical Esthetician and I offer beauty-based treatments such as Brow wax and Design, Brow Lamination & Tinting, Lash Lifting and Tinting, and Makeup services.
Our benefit-oriented treatments are designed to nurture holistic wellbeing at every stage, ensuring that guests journeys extend beyond their stay. How does Banyan Group go beyond traditional spa services to create a holistic wellness experience? BG: We embrace technology and integrate it thoughtfully to enhance service delivery.
Our team offers a range of treatments to address everything from anti-aging to acne and all areas in between. Celluma Light Therapy ranks among our top treatments due to its effectiveness in treating acne, aging skin, melasma, and pain management. The panels themselves are incredible and provide an unparalleled experience for clients.
SA Blissful Spa Owner, Saloni Bhandari Saloni Bhandari is the proud owner of SA Blissful Spa, a luxurious day spa with four treatment rooms and seven team members located in Burlington, MA. We were truly impressed with the list of Top Treatments at SA Blissful Spa. SA Blissful Spa opened on August 1, 2024.
Less customization compared to Vagaros marketing tools. Customerservice is slow and generic. For waxing services, this isnt a huge issueclients can book a Brazilian or brow wax without much risk. Allowing clients to pick facials or advanced treatments without a consultation can backfire. But for skincare?
Other practical methods including offering loyalty programs with special discounts or promotions, investing in customerservice and collaborating with local businesses will yield greater conversions for the spa.
Discover two top Miami skincare spaces that are changing the game and providing exceptional results Cici Skincare Specialty: CustomizedTreatments Signature Treatment The Signature Facial is Cici’s staple service, an experience meticulously personalized to unique skin type and concerns.
The Nail and Wax room offers natural nail manicures and pedicures, full body waxing, intimate treatments and brightening, lash lifting and extensions, facials, microderm, chemical peels, and hydradermabrasion. The Skin & Body Network has an open space for classes and two treatment rooms.
Technology – like automated check-in kiosks, mobile room keys, AI-driven customerservice chatbots, booking and ancillary revenue management software, and payment systems – saves us time, reduces costs, increases revenue, reduces stress, and streamlines operations in ways we couldn’t have imagined a couple of decades ago.
Subscribe to the Podcast on Apple Podcasts , Spotify , Amazon Music or Tune In “Customerservice…is such an opportunity for a business to really shine.” ” – Lori Crete Save Save The post 202 The Lori & Jay Way appeared first on Lori Crete. .”
Throughout my hospitality career, I have embraced a culture of service and excellence. I believe the key to delivering exceptional customerservice is a well-supported team, so I constantly strive to empower my teammates to work in unity. This might include seasonal ingredients in our treatments and wellness menus.
Are you ready to discover nine hacks that will instantly make you feel more self-assured and empowered in your practice? Try these tips the next time you need a confidence boost!
Offer add-ons and upsells that add no additional time to treatments and services, like hot stones and CBD creams to massages and paraffin wax hand treatments and eye masks to facials. Promote this to your customers. Offer attractive packages and discounts during off-peak times to attract more cost-conscious guests.
What is radiant retailing and why aren’t the professional skincare treatments that estheticians provide enough to change skin? If clients are getting professional skin care treatments, they want better skin. During COVID-19 – there were no treatments and clients maintained. I look at them as part of my team.”
Key Takeaways LoyalZoo is an affordable platform designed specifically for businesses like salons allowing them to create customizable loyalty programs and track customerservice metrics. LoyalZoo: Create customer loyalty programs Cosmetologists are in the business of providing beauty services with expertise and care.
Lycon, Elleebana, Dermastart, and GrandeBROW have some of the most sophisticated ingredient technology in their brow and bikini treatments. These treatments level up in ways you can’t even imagine! There’s an art to Brow + Bikini treatments and you can show off your artistic skills with a bold message that you can wear !
Solisa is certified in over forty different treatments, modalities, and product lines. More than just a school, it is also a full-service medspa that performs treatments from laser hair removal, tattoo removal, chemical peels, hydrafacial, microneedling, injectables (fillers + neurotoxins), and body contouring.
The Facial Treatment of Your Dreams Might Just Be Hydrodermabrasion Across social platforms and in the media, consumers are captivated by this new hydrodermabrasion technology and what it can do for their skin. It can be featured as an add-on to existing treatments, increasing your bottom line. If so, we’ve got exciting news.
Christal George How Christal George Incorporates Hale & Hush Into Her Treatments Christal told L+A, “My most popular treatment is my 90-minute Signature Facial, which includes LED therapy, aromatherapy, a micro peel, and a relaxing shoulder and neck massage. They have the best customerservice, hands down.
Teresa, works under a Medical Director along with Nurse Practitioners and Registered Nurses at Walnut Creek Aesthetics where they perform injectables, laser treatments, chemical peels, needling and mesotherapy. L+A had the opportunity to visit Walnut Creek Aesthetics , experience a treatment with Teresa L.
The Art of CustomerService: Imagine walking into a space and feeling like the star of the show. In our tech-savvy world, online interactions are also essential to customerservice. When the treatment's over, our job isn't. When introducing clients to new treatments or products, clarity is key.
Miller demonstrated how AI has infiltrated many industries already, including wellness and beauty, and showed how it can be used to benefit many different areas of a beauty business, including marketing, research, design, customerservice, planning and data analysis. Girlie Joseph, Spa Manager at the CONRAD Spa in Ft.
Improving retail sales in a spa requires a combination of strategic planning, effective marketing, and exceptional customerservice. Cross-promote products and services: Train your staff to suggest complementary products to customers during treatments or spa services.
Understand hair types, learn how to relax ethnic hair, and perform smooth-down treatments. Stay up to date with the latest hairstyling techniques, product knowledge, and industry trends to provide the best service to your clients. Refine your product knowledge so you know the perfect tool for a variety of situations.
Freehold Body Care founder, Kaleria Gribtsov is a surgical postoperative treatment specialist who holds multiple licenses. She has a large team that helps her run her medispa in Freehold, NJ and has just taken on a clinical skin care line to enhance the advanced clinical treatments that she does in her facility. Thanks to M.A.D
By offering customizedservices and bespoke experiences, and focusing on luxury and the little touches, businesses can enhance their reputations as family-friendly destinations. Relaxation & rejuvenation: Develop specific spa packages for Mother’s or Father’s Day, including massages, facials, and pampering treatments.
Are you an aesthetician or skin wellness professional who is feeling stuck and overwhelmed by the abundance of treatment and program options out there? But sometimes, they don’t feel as connected to doing the hands-on skin treatments. My service menu is 100% customtreatments, every single time.
Each day, you strive to provide your clients with exceptional experiences that leave them feeling incredibly happy with the results of products and treatments. These operating procedures should serve as the backbone of your business, guiding you to consistently deliver exceptional customerservice and exceed your client’s expectations.
Recruit and hire qualified staff Your spa’s staff will be the face of your business, so it’s important to hire individuals who are skilled, professional, and passionate about providing excellent customerservice. Prioritize exceptional customerservice In the spa industry, customerservice is king.
Recruit and hire qualified staff Your spa’s staff will be the face of your business, so it’s important to hire individuals who are skilled, professional, and passionate about providing excellent customerservice. Prioritize exceptional customerservice In the spa industry, customerservice is king.
Creativity: Esthetics is an artistic field that allows you to express your creativity through makeup, skincare routines, and beauty treatments. Job Growth: The demand for skincare and beauty services is on the rise, ensuring a steady flow of job opportunities. Your work contributes to their overall well-being.
An esthetician provides skincare services and treatments to clients, while bringing out the beauty in the skin. They work with clients to assess their skincare needs and may perform basic treatments such as facials and waxes. A medical esthetician can provide medical-level skincare treatments.
Advanced Aesthetics Medispa offers facials, chemical peels, and nail services, however, it is a bridge practice, which allows Lana to offer her clients a more advanced skin care treatment plan. It also in some cases allows the esthetician to perform microneedling, laser, and other more advanced treatments.
The Cosmetology program is ideal for individuals who: Have a passion for all aspects of beauty Enjoy working with hair, skin, and nails Are interested in a versatile career with multiple opportunities Esthetics Program The Esthetics Program focuses on skincare and advanced beauty treatments.
Reduce staff burnout with automation & touchless tech Touchless treatment options can benefit staff directly. Implementing technologies like automated booking systems, self-service check-in kiosks, and AI-driven customerservice tools can reduce the administrative burden on staff.
As spa owners and managers seek novel ways to attract customers and boost sales, providing exceptional customerservice, educating clients, offering personalized experiences, and featuring the best possible products on the market are key. There’s a Yon-Ka solution for every specific beauty or well-being concern.
This includes delivering skin treatments or hair removal methods. This allows them to provide tailored skincare treatments and product recommendations. This allows them to provide tailored skincare treatments and product recommendations. The best way to do this is by providing excellent customerservice and skincare treatments.
Making sure that all communications are relevant and helpful provides a positive experience so customers start associating your services with excellent customerservice and trustworthiness – two factors which make them likely to patronize you again in future! How can I make my business stand out from the competition?
Here's what you can expect from our esthetician and beauty program: Comprehensive Esthetician Curriculum: Our program covers all aspects of esthetics, from skincare and makeup application to hair removal and body treatments. You'll learn the latest techniques and technologies, as well as industry best practices and customerservice skills.
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