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The psychology of managing difficult customers in your spa  

Spa Executive

Would you prefer a complimentary add-on treatment or a discount on your next visit?” ” The power of body language and tone Non-verbal communication plays a crucial role in customer interactions. Also key is never to throw your staff members under the bus to keep customers happy.

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2025 travel & wellness trends according to the experts

Spa Executive

Leaders like Arch Amenities Group’s Catherine Warren are leveraging AI and biometric data to offer deeply personalized treatments, while Lisa Michaelis of Live Love Spa is focusing on touchless and tech-forward therapies that cater to privacy-conscious guests. More clients are seeking services that merge these two pillars of wellness.

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The Device This Esthetician Uses in 99% of Treatments

Lipgloss and Aftershave

She’s also a huge fan of Celluma LED Light Therapy devices and uses them in 99% of her treatments! Her last chemotherapy treatment was on September 6, 2022. Then In February of 2023, she founded SkinCo , which has four treatment rooms and a team of two. Every service is customized. SkinCo carries M.A.D.

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Esty Says, “You can control most skin concerns with this brand.”

Lipgloss and Aftershave

Margie owns Reflections Skin Oasis, a two-room treatment facility where she focuses on advanced skin care and makeup. I would say that I am a Clinical Esthetician and I offer beauty-based treatments such as Brow wax and Design, Brow Lamination & Tinting, Lash Lifting and Tinting, and Makeup services.

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Banyan Group & Paul Hawco on wellness philosophy & evolving preferences in luxury travel 

Spa Executive

Our benefit-oriented treatments are designed to nurture holistic wellbeing at every stage, ensuring that guests journeys extend beyond their stay. How does Banyan Group go beyond traditional spa services to create a holistic wellness experience? BG: We embrace technology and integrate it thoughtfully to enhance service delivery.

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The Philosophy of Peace, Love + LED Light At This Beauty Bar

Lipgloss and Aftershave

Our team offers a range of treatments to address everything from anti-aging to acne and all areas in between. Celluma Light Therapy ranks among our top treatments due to its effectiveness in treating acne, aging skin, melasma, and pain management. The panels themselves are incredible and provide an unparalleled experience for clients.

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The Versatile Product Line Great For Microchanneling + Dermaplaning

Lipgloss and Aftershave

SA Blissful Spa Owner, Saloni Bhandari Saloni Bhandari is the proud owner of SA Blissful Spa, a luxurious day spa with four treatment rooms and seven team members located in Burlington, MA. We were truly impressed with the list of Top Treatments at SA Blissful Spa. SA Blissful Spa opened on August 1, 2024.