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The psychology of managing difficult customers in your spa  

Spa Executive

Empower your team to make decisions and handle conflict Investing in customer service training ensures that spa staff can handle difficult situations with professionalism and confidence. Also key is never to throw your staff members under the bus to keep customers happy.

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Esty Says, “You can control most skin concerns with this brand.”

Lipgloss and Aftershave

The support in training that is provided by the Nelly De Vuyst support team to achieve the knowledge needed to be the best in this consumer-driven world of Esthetics is completely unmeasurable by any other professional line.” The customer service team is there for all of your needs. Family, it feels like family.

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The Versatile Product Line Great For Microchanneling + Dermaplaning

Lipgloss and Aftershave

Here’s what she had to say, “My entire staff attended the Product Knowledge training class given by Barbara Devlin, US distributor of Anna Lotan PRO. The entire training experience was engaging and interactive. Anna Lotan PRO customer service is based on building a strong relationship with their customers and fostering loyalty.

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The Philosophy of Peace, Love + LED Light At This Beauty Bar

Lipgloss and Aftershave

Celluma Training Pamela told L+A, “The initial training was comprehensive and helped me understand the full potential of Celluma Light Therapy. Additionally, Celluma’s customer service is a key factor in our success with their products.

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Banyan Group & Paul Hawco on wellness philosophy & evolving preferences in luxury travel 

Spa Executive

I came from a background in massage therapy and fitness training, starting out in hotel spas, progressing from Therapist to Director, and eventually took on group level roles to drive corporate wellbeing programmes for a number of global hospitality companies. What role does technology play in your guest experience?

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How The Pharmacist Turned Esty Uses Medical Training To Choose Brands

Lipgloss and Aftershave

To better serve our community, I’ve invested in advanced training from two of the leading experts in skincare for people of color, Pamela Springer and Joelle Lee. We love it when brands have high-quality products, however, we like to see quality backed up with training and service.

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What Device Did This Award-Winning Esthetician Select For Her Spas? 

Lipgloss and Aftershave

She owns a successful spa and training center and is an educator for Hale & Hush ! Melissa Mercado Tell me about the training center? My training Center was born during COVID when capacity restrictions were in place and I could no longer educate others from a small treatment room within my spa.