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Leaders like Arch Amenities Group’s Catherine Warren are leveraging AI and biometric data to offer deeply personalized treatments, while Lisa Michaelis of Live Love Spa is focusing on touchless and tech-forward therapies that cater to privacy-conscious guests. It’s perfect for guests wanting a more private, contact-free experience.
I came from a background in massage therapy and fitness training, starting out in hotel spas, progressing from Therapist to Director, and eventually took on group level roles to drive corporate wellbeing programmes for a number of global hospitality companies. What role does technology play in your guest experience?
Pamela McCasland Thanks to Celluma LED Light Therapy For Sponsoring this article so that we can share Skin Apeel Beauty Bar + Pamela McCasland’s inspiring story. Let me share a little secret from my skincare toolkit: Celluma Light Therapy. It’s like a spa day and a healing session rolled into one!
She’s also a huge fan of Celluma LED Light Therapy devices and uses them in 99% of her treatments! Thanks to Celluma LED Light Therapy for sponsoring this content so that L+A can share Tiffany’s story with our community. In her first visit, I did a calming mask and Celluma LED light therapy. I have taken their training!
We have our Dermaplaning Facial (Express), Dermaplaning Elite Facial, and lastly any facial can be customized to incorporate a Dermaplane Take Off. I’m excited to offer Microchanneling, a cutting-edge Collagen Induction Therapy. Their attentiveness and responsiveness to meet the needs of their customers is excellent.
Technology – like automated check-in kiosks, mobile room keys, AI-driven customerservice chatbots, booking and ancillary revenue management software, and payment systems – saves us time, reduces costs, increases revenue, reduces stress, and streamlines operations in ways we couldn’t have imagined a couple of decades ago.
The gravity of the extractions guides the esthetician’s choice between red light therapy and/or oxygen treatment, both pivotal in catalyzing the skin’s healing journey. Marketing Attracting new clients and encouraging their return involves a combination of effective marketing strategies and outstanding customerservice.
Melissa’s mother, who is also a licensed esthetician performs services such as Reiki, Reflexology, and Craniosacral Therapy at The Skin & Body Network, she also has a lash artist in the location on a part-time basis performing eyelash extensions. Then the protocol is to finish with Cold Therapy to calm and soothe the skin.
Other practical methods including offering loyalty programs with special discounts or promotions, investing in customerservice and collaborating with local businesses will yield greater conversions for the spa. leading to increased customer engagement and extended reach overall.
Throughout my hospitality career, I have embraced a culture of service and excellence. I believe the key to delivering exceptional customerservice is a well-supported team, so I constantly strive to empower my teammates to work in unity.
Key Takeaways LoyalZoo is an affordable platform designed specifically for businesses like salons allowing them to create customizable loyalty programs and track customerservice metrics. LoyalZoo: Create customer loyalty programs Cosmetologists are in the business of providing beauty services with expertise and care.
I then recommend a proper treatment plan, starting with the least invasive of a 4-6 treatment BioRePeelCl3® + Combo Therapy treatment series, to prep their skin from the inside out, with no downtime. They love their pore size looking smaller, when I combined BioRePeeCl3® with Jet Plasma combo therapy.
Kaleria’s spa journey began in 2008 when she became licensed as a massage therapist in a private physical therapy practice. Seeking new opportunities, she outgrew her initial role and opened her own practice in 2009 with a single room for individual massage therapy sessions. Q: How has the customerservice been with M.A.D
Christal George How Christal George Incorporates Hale & Hush Into Her Treatments Christal told L+A, “My most popular treatment is my 90-minute Signature Facial, which includes LED therapy, aromatherapy, a micro peel, and a relaxing shoulder and neck massage. They have the best customerservice, hands down.
A medical esthetician can perform a variety of these treatments: Chemical peels Microdermabrasion Laser therapy Dermaplaning Microneedling And more! Because they can work in clinical settings, they may help clients with more severe skin concerns.
I end the treatment by adding LED Light Therapy for twenty minutes. I can do microdermabrasion and then EpiPin treatment and finish with LED Light Therapy.” Q: How is their customerservice? I combine EpiPin with Dermothecnology or BellaNova depending on the skin type or condition that I’m treating.
From microcurrent to nano channeling, LED light therapy and beyond, the facials of the future have arrived, and the demand for glow-boosting, gadget-powered, skincare treatments is increasing rapidly. Look for reputable industry brands and distributors who offer customerservice and continuing education to go with the products they retail.
From microcurrent to nano channeling, LED light therapy and beyond, the facials of the future have arrived, and the demand for glow-boosting, gadget-powered, skincare treatments is increasing rapidly. Look for reputable industry brands and distributors who offer customerservice and continuing education to go with the products they retail.
Implementing technologies like automated booking systems, self-service check-in kiosks, and AI-driven customerservice tools can reduce the administrative burden on staff. This allows them to focus on more fulfilling tasks and reduces the risk of burnout.
By providing personalized experiences, beauty businesses can build relationships with their customers, increase loyalty, and generate more revenue from higher-value purchases. Key Takeaways Building a strong online presence for your beauty business is essential and can be achieved by creating a website and utilizing SEO strategies.
After microdermabrasion, you may want to offer or include popular add-ons such as LED light therapy for boosting recovery time, or custom serums and a facial mask to enhance treatment benefits. Why I love it: Besides the exfoliation options, you have the benefit of the ultrasound and Cold therapy all in one device.
I was working in customerservice and marketing when I decided to explore my longtime interest in hotel management. We do this by providing therapeutic results with the highest product and service standards and by customizing each experience.
Spa and Equipment has over 20 years of spa and salon equipment supplier experience, their commitment is to bring their clients not only the excellent quality of their spa and salon supplies but also their outstanding customerservice. Spa and Equipment is one of the main wholesalers to all suppliers in the United States.
Furthermore, having a robust online presence allows businesses to effectively communicate with customers by responding quickly to their queries or complaints—which leads to better customerservice satisfaction levels.
After microdermabrasion, you may want to offer or include popular add-ons such as LED light therapy for boosting recovery time, or custom serums and a facial mask to enhance treatment benefits. It can also be paired with other exfoliation modalities if your scope of practice and state board rules allow for it.
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