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AI in Customer Service: Advancing Medical Spa Operations 

Spa Industry Association

The fusion of Artificial Intelligence (AI) into the healthcare and wellness sector has prominently sculpted a new operational era, particularly for medical spas, uniting customer service and operational efficacy through technological advancement.

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9 things your human employees can do that technology can’t

Spa Executive

We all know that technology is rapidly transforming the hospitality industry and this is an incredibly beneficial development. While technology can make life easier, it’s the warmth of a friendly smile, the comfort of a kind word, and the intuitive understanding of a guest’s needs that create truly memorable experiences.

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2025 travel & wellness trends according to the experts

Spa Executive

The landscape of travel, spa, and wellness is always transforming with technological advancements, changing consumer preferences, and shifting global paradigms. Spas are investing in technology that allows for highly tailored wellness experiences based on individual needs and preferences.

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Rosy & Aura Join Forces to Offer Next-Generation Salon Technology

Salon Today

Their goal is to provide modern technology solutions that evolve along with the beauty and wellness landscape while maintaining the legendary customer service for which both brands are known

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The Philosophy of Peace, Love + LED Light At This Beauty Bar

Lipgloss and Aftershave

Pamela McCasland Celluma Customer Service Here’s what Pamela had to say about Celluma customer service, “ Celluma offers outstanding customer service, and Matthew’s support has been second to none. Additionally, Celluma’s customer service is a key factor in our success with their products.

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Banyan Group & Paul Hawco on wellness philosophy & evolving preferences in luxury travel 

Spa Executive

What role does technology play in your guest experience? BG: We embrace technology and integrate it thoughtfully to enhance service delivery. We recognize that while technology can help reshape parts of the guest experience (with enhanced efficiency and personalization), the human touch remains essential.

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The psychology of managing difficult customers in your spa  

Spa Executive

Empower your team to make decisions and handle conflict Investing in customer service training ensures that spa staff can handle difficult situations with professionalism and confidence. Also key is never to throw your staff members under the bus to keep customers happy.