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In the hospitality industry, where customerservice is paramount, engaged employees are more likely to provide exceptional service, leading to higher guest satisfaction. Empowering managers to lead effectively Insight: Managers account for 70% of the variance in team engagement.
The researchers wrote: “This finding has significant implications for who should manage the employee experience, and suggests that the CIO must take a major role. 54% of high-investing organizations see improvements in customer satisfaction. Employees in the hospitality industry often face unique customerservice challenges.
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