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The psychology of managing difficult customers in your spa  

Spa Executive

Empower your team to make decisions and handle conflict Investing in customer service training ensures that spa staff can handle difficult situations with professionalism and confidence. Also key is never to throw your staff members under the bus to keep customers happy. Now part of Agilysys. Learn more at book4time.com.

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Banyan Group & Paul Hawco on wellness philosophy & evolving preferences in luxury travel 

Spa Executive

I came from a background in massage therapy and fitness training, starting out in hotel spas, progressing from Therapist to Director, and eventually took on group level roles to drive corporate wellbeing programmes for a number of global hospitality companies. Banyan Group has big plans for 2025. Now part of Agilysys.

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The Philosophy of Peace, Love + LED Light At This Beauty Bar

Lipgloss and Aftershave

Celluma Light Therapy ranks among our top treatments due to its effectiveness in treating acne, aging skin, melasma, and pain management. Clients often request Celluma treatments as a core service or as an enhancement to their skincare routine. The panels themselves are incredible and provide an unparalleled experience for clients.

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Increase spa revenue in 2024

Spa Executive

Partnering with local businesses to offer joint promotions, creating new revenue streams while cross-promoting each other’s services. Implement yield & revenue management Implement a dynamic pricing strategy to optimize prices and availability based on demand fluctuations. Promote this to your customers.

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Patina Osaka’s Ellen Franke on the hotel’s unique wellness offerings & 2025 trends

Spa Executive

Ellen Franke, General Manager at Patina Osaka, talks about her career, the new hotels wellness offerings, and the trends shes excited about for 2025. Ellen Franke brings a wealth of global experience and a deep commitment to transformative hospitality to her role as General Manager of Patina Osaka. Konichiwa (hello in Japanese)!

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Why your employee experience matters as much as your guest experience

Spa Executive

The researchers wrote: “This finding has significant implications for who should manage the employee experience, and suggests that the CIO must take a major role. 54% of high-investing organizations see improvements in customer satisfaction. Employees in the hospitality industry often face unique customer service challenges.

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The Device This Esthetician Uses in 99% of Treatments

Lipgloss and Aftershave

Every service is customized. I love to tackle age management by targeting sagging/muscle tone and an instant skin glow gratification at the same time.” I use Celluma for age management. I have taken their training! The customer service is superb with Celluma. I am so glad I did it!