Customer Service Hospital Training 
Spa Executive
MARCH 17, 2025
Paul Hawco is a globally recognized leader in the wellness and hospitality industry, currently serving as Executive Global Director of Integrated Wellbeing at Banyan Group. Paul Hawco (PH): I have been in hospitality for three decades and it has been my entire career. Please talk about your role and what it entails.
Spa Executive
DECEMBER 8, 2023
Let’s head into the new year with a focus on increasing revenue across the board at your spa, wellness, or hospitality business. Promote your digital gift cards Promote the sale of gift cards for your spa and hospitality services. Promote this to your customers. We can feel it.
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Spa Executive
DECEMBER 10, 2024
Ellen Franke brings a wealth of global experience and a deep commitment to transformative hospitality to her role as General Manager of Patina Osaka. A leadership style dedicated to fostering teamwork and excellence ensures that Patina Osaka will be both a vibrant urban retreat and a shining example of modern luxury hospitality.
Spa Executive
JANUARY 12, 2024
Some innovative solutions for employee retention in hospitality. And yet, the hospitality industry just can’t seem to solve this pesky staffing problem. Why does employee attrition in hospitality remain high? Recruitment and retention costs time and money, things nobody can afford to waste. The good news is that it is improving.
Spa Executive
APRIL 9, 2024
As much as we like to focus on customer experience and guest experience, employee experience is an equally important element of success in hospitality. 54% of high-investing organizations see improvements in customer satisfaction. Employees in the hospitality industry often face unique customer service challenges.
Spa Executive
JUNE 24, 2024
Some valuable insights and actionable strategies from the “State of the Global Workplace 2024” report that can help improve employee satisfaction and performance in the hospitality sector. Mentorship programs, continuous training, and clear career progression paths can help younger employees feel valued and motivated.
Spa Executive
FEBRUARY 13, 2024
Increasing customer lifespan in involves implementing strategies that enhance guest satisfaction, loyalty, and engagement. We all know that it’s easier and more cost effective to maintain existing customers than to win new ones. And, of course, your customer service should be absolute top quality. Focus on local guests.
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