Customer Service Hospital Technology 
Spa Executive
JULY 23, 2024
We all know that technology is rapidly transforming the hospitality industry and this is an incredibly beneficial development. While technology can make life easier, it’s the warmth of a friendly smile, the comfort of a kind word, and the intuitive understanding of a guest’s needs that create truly memorable experiences.
Spa Executive
NOVEMBER 4, 2024
We asked global wellness and hospitality experts this question: What trends do you see emerging in wellness and travel for 2025, and how can hotels and spas prepare and adapt? The landscape of travel, spa, and wellness is always transforming with technological advancements, changing consumer preferences, and shifting global paradigms.
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Spa Executive
JANUARY 12, 2024
Some innovative solutions for employee retention in hospitality. And yet, the hospitality industry just can’t seem to solve this pesky staffing problem. Why does employee attrition in hospitality remain high? Recruitment and retention costs time and money, things nobody can afford to waste. The good news is that it is improving.
Spa Executive
JULY 17, 2024
As the luxury hospitality industry integrates more artificial intelligence (AI) into its operations the need to balance technological innovation with the human touch is becoming increasingly important. How people really feel about the AI customer experience. By now we all know that AI technology is pretty amazing.
Spa Executive
DECEMBER 10, 2024
Ellen Franke brings a wealth of global experience and a deep commitment to transformative hospitality to her role as General Manager of Patina Osaka. A leadership style dedicated to fostering teamwork and excellence ensures that Patina Osaka will be both a vibrant urban retreat and a shining example of modern luxury hospitality.
Spa Executive
JUNE 19, 2024
Maritsa Victorian of Remington Hospitality talks technology in guest experience & fostering excellence within her team. Remington Hospitality, established in 1968, is a premier hotel management company renowned for its innovative and owner-centric approach. Throughout her hospitality career, Ms.
Lipgloss and Aftershave
JULY 23, 2024
L+A has featured the EpiPin device as A Top Medical + Spa Skincare Technology Tool for 2024. Lana has over ten years of experience working at BayState Medical Center and has worked with plastic surgeons where she has had hands-on experience providing treatments and cutting-edge services to patients. Q: How is their customer service?
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