Spa Executive

JULY 23, 2024

We all know that technology is rapidly transforming the hospitality industry and this is an incredibly beneficial development. While technology can make life easier, it’s the warmth of a friendly smile, the comfort of a kind word, and the intuitive understanding of a guest’s needs that create truly memorable experiences.

Technology 111

Technology Hospital Customer Service Management 111

Spa Executive

JANUARY 12, 2024

Some innovative solutions for employee retention in hospitality. And yet, the hospitality industry just can’t seem to solve this pesky staffing problem. Why does employee attrition in hospitality remain high? Recruitment and retention costs time and money, things nobody can afford to waste. The good news is that it is improving.

Hospital 52

Hospital Aromatherapy Management Customer Service 52

Spa Executive

JULY 17, 2024

As the luxury hospitality industry integrates more artificial intelligence (AI) into its operations the need to balance technological innovation with the human touch is becoming increasingly important. How people really feel about the AI customer experience. By now we all know that AI technology is pretty amazing.

Customer Service 52

Customer Service Hospital Technology Branding 52

Spa Executive

APRIL 9, 2024

As much as we like to focus on customer experience and guest experience, employee experience is an equally important element of success in hospitality. It includes every interaction and experience an employee has in the workplace, whether with colleagues, work environment, workplace technology.

Hospital 97

Hospital Work-Life Balance Management Technology 97

Spa Executive

JUNE 19, 2024

Maritsa Victorian of Remington Hospitality talks technology in guest experience & fostering excellence within her team. Remington Hospitality, established in 1968, is a premier hotel management company renowned for its innovative and owner-centric approach. Throughout her hospitality career, Ms.

Hospital 52

Hospital Sustainability Technology Management 52

Lipgloss and Aftershave

JULY 23, 2024

L+A has featured the EpiPin device as A Top Medical + Spa Skincare Technology Tool for 2024. Lana has over ten years of experience working at BayState Medical Center and has worked with plastic surgeons where she has had hands-on experience providing treatments and cutting-edge services to patients. Q: How is their customer service?

Chemical Peels 52

Chemical Peels Esthetician Microneedling Permanent Makeup 52