Spa Executive
NOVEMBER 4, 2024
We asked global wellness and hospitality experts this question: What trends do you see emerging in wellness and travel for 2025, and how can hotels and spas prepare and adapt? Here’s what our experts had to say about the ways hospitality businesses are reshaping their approaches to meet the evolving expectations of today’s traveler in 2025.
Spa Executive
MARCH 17, 2025
Paul Hawco is a globally recognized leader in the wellness and hospitality industry, currently serving as Executive Global Director of Integrated Wellbeing at Banyan Group. Paul Hawco (PH): I have been in hospitality for three decades and it has been my entire career. Please talk about your role and what it entails.
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Spa Executive
JANUARY 12, 2024
Some innovative solutions for employee retention in hospitality. And yet, the hospitality industry just can’t seem to solve this pesky staffing problem. Why does employee attrition in hospitality remain high? Recruitment and retention costs time and money, things nobody can afford to waste. The good news is that it is improving.
Spa Executive
JULY 23, 2024
We all know that technology is rapidly transforming the hospitality industry and this is an incredibly beneficial development. 9 things human employees can do that technology can’t Provide empathy and emotional support: Emotional connection is key in hospitality, of course, and only human employees can connect emotionally with guests.
Spa Executive
DECEMBER 10, 2024
Ellen Franke brings a wealth of global experience and a deep commitment to transformative hospitality to her role as General Manager of Patina Osaka. A leadership style dedicated to fostering teamwork and excellence ensures that Patina Osaka will be both a vibrant urban retreat and a shining example of modern luxury hospitality.
Spa Executive
DECEMBER 8, 2023
Let’s head into the new year with a focus on increasing revenue across the board at your spa, wellness, or hospitality business. Promote your digital gift cards Promote the sale of gift cards for your spa and hospitality services. Increase spa and ancillary revenue in 2024 2024 is going to be your best business year yet.
Spa Executive
APRIL 9, 2024
As much as we like to focus on customer experience and guest experience, employee experience is an equally important element of success in hospitality. Employees in the hospitality industry often face unique customer service challenges.
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