2024 SALON TODAY 200: Customer Service
Salon Today
FEBRUARY 26, 2024
In Day 3 of the 2024 SALON TODAY 200, meet the salons in the category of Customer Service.
Customer Service Related Topics 
AI in Customer Service: Advancing Medical Spa Operations
Spa Industry Association
OCTOBER 19, 2023
The fusion of Artificial Intelligence (AI) into the healthcare and wellness sector has prominently sculpted a new operational era, particularly for medical spas, uniting customer service and operational efficacy through technological advancement.
Why Customer Service Is Essential As An Esthetician
The Skin Institute
DECEMBER 8, 2022
In any business where you are interacting with people, you will need to have some basic customer service skills. Here are some reasons why customer service matters and how you can improve your dealings with clients.
Customer Service 101 for Cutting Clients on the Spectrum
Salon Today
MAY 23, 2023
Brea Retic, barber and co-founder of A Different Cut, offers tips on providing thoughtful customer service to give sensory sensitive clients a positive haircutting experience.
Rosy & Aura Join Forces to Offer Next-Generation Salon Technology
Salon Today
AUGUST 28, 2024
Their goal is to provide modern technology solutions that evolve along with the beauty and wellness landscape while maintaining the legendary customer service for which both brands are known
Technology 
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Growing Confidence Through Conversation
Skin Inc
MARCH 12, 2024
client consultation, how to conduct a client consultation, business tips, customer service tips, spa customer service,
Leveraging AI in Your Spa or Salon Contact Center: A Comprehensive Guide
Spa Industry Association
OCTOBER 26, 2023
The intersection of technology and customer service has never been more pertinent or promising than it is today. As a leader in the spa or salon industry, leveraging advanced contact center AI can morph your customer service from average to exceptional.
The Art of Pivoting and Thriving through High-Stress Situations
Skin Inc
DECEMBER 6, 2023
spa business tips, spa management tips, spa management stress tips, high-stress situation tips, spa customer service, mindset tips, staff training tips
Effective Medical Spa Marketing Ideas To Get More Clients
American Esthetician Organization
OCTOBER 25, 2023
Other practical methods including offering loyalty programs with special discounts or promotions, investing in customer service and collaborating with local businesses will yield greater conversions for the spa. leading to increased customer engagement and extended reach overall.
Marketing 88
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How people really feel about the AI customer experience
Spa Executive
JULY 17, 2024
Smart rooms that adjust climate and lighting based on guest preferences and AI-driven concierge services are just the beginning. Potential AI applications in spas, gyms, and wellness businesses, meanwhile, include chatbots and apps that can offer customized recommendations and answer customer service questions.
$pa Marketing: Using Client Testimonials to Boost Your Biz
Skin Inc
SEPTEMBER 28, 2023
spa business, spa marketing, spa business tips, spa customer service, spa client testimonials, spa management tips, spa management education, spa staff education
Marketing 52
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How The Pharmacist Turned Esty Uses Medical Training To Choose Brands
Lipgloss and Aftershave
SEPTEMBER 3, 2024
Christal George Christal George on Hale & Hush Training and Education One of the key areas L+A likes to talk to estheticians about is a brand’s training and customer service. We love it when brands have high-quality products, however, we like to see quality backed up with training and service.
Branding 52
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Spa Of The Month
Les Nouvelles Esthetics & Spa
AUGUST 3, 2023
Marketing Attracting new clients and encouraging their return involves a combination of effective marketing strategies and outstanding customer service. During initial consultations, short- and long-term skin goals are discussed to create an easy-to-understand, actionable plan.
202 The Lori & Jay Way
Lori Crete
APRIL 22, 2024
Subscribe to the Podcast on Apple Podcasts , Spotify , Amazon Music or Tune In “Customer service…is such an opportunity for a business to really shine.” ” – Lori Crete Save Save The post 202 The Lori & Jay Way appeared first on Lori Crete.
Attract & retain top talent in the hotel industry: insights from Gallup’s “State of the Global Workplace”
Spa Executive
JUNE 24, 2024
In the hospitality industry, where customer service is paramount, engaged employees are more likely to provide exceptional service, leading to higher guest satisfaction. Strategy: Implementing best practices from top-performing organizations can lead to higher employee engagement and improved customer service.
Extend your hotel or resort’s customer lifespan
Spa Executive
FEBRUARY 13, 2024
And, of course, your customer service should be absolute top quality. Providing exceptional customer service at every touchpoint, from booking to post-stay follow-up with well-trained, friendly staff who go above and beyond can significantly impact guest satisfaction and encourage repeat visits.
Appointment Cancellations: Silent Killer of Salon and Spa Businesses, Clootrack Study Reveals
Spa Industry Association
SEPTEMBER 18, 2023
Customers had negative experiences where their appointment was canceled at the last minute, they were charged additional fees without prior notification, and they felt that the salon lacked professionalism and customer service. They were disappointed with the lack of communication and flexibility from the salon.
Salon 52
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The Device This Esthetician Uses in 99% of Treatments
Lipgloss and Aftershave
JUNE 14, 2024
Tiffany Underwood View this post on Instagram A post shared by News Reviews Education for Skin Pros (@lipgloss_aftershave) Learn More About Celluma LED Light Therapy Devices Tiffany Underwood on Celluma’s Support Barry asked Tiffany about Celluma’s training and customer service. “I The customer service is superb with Celluma.
Esthetician 98
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Top Skincare Marketing Tips To Boost Your Skincare Business
American Esthetician Organization
SEPTEMBER 27, 2023
Microinfluencer marketing enables business owners pitch products/services to the right buyers ,those who may genuinely be interested ,at no cost by tagging them on social media posts which appear natural without being intrusive thus consequently bringing more followers organically.
Marketing 88
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Treat Everyone Like Its Their First Time
Salon Today
NOVEMBER 9, 2022
talks about the importance of consistent customer service for all your guests. Most salons are very good at making a client feel special on their first visit. But what about the second, third or even tenth. Kim Becker from Hello Gorgeous!
How to Run a Successful Salon: Complete Guide
Starpil Wax
JULY 6, 2023
READ: Best Esthetician Services to Offer Clients Salon Management Tips Running a salon takes a lot of ongoing attention to detail and emphasizes the need for constant checking of yourself and those working with you. If your clients have a good customer service experience, they’re more likely to come back and embrace any changes you’re making.
Salon 52
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Product Line This Aesthetic Institute + Medical Spa LOVE
Lipgloss and Aftershave
APRIL 23, 2024
I prefer lines with great customer service and even better product knowledge education. The more you know, the better care you can take of your patient’s skin and ID Skin Pro provides incredible education and customer service.” Then I asked her why she chose ID Skin Pro for Empower Health and Aesthetic Institute?
Medical 52
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Shine Bright: Summer Goals for Beauty Professionals to Rule Their Businesses
My Salon Suite
JUNE 1, 2024
Enhance Client Experience In the competitive beauty industry, exceptional customer service can set you apart. Happy clients are more likely to return and refer your services to others. Educate your clients on the benefits of these products and how they can maintain their summer look at home.
Social Media 98
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What Device Did This Award-Winning Esthetician Select For Her Spas?
Lipgloss and Aftershave
DECEMBER 8, 2023
We asked about DermJEM’s customer service, “Have you ever had to use DermaJEM Customer Service after you purchased the device?” Not for any bad reasons but because I had forgotten silly things like how to clean the machine properly and one time I forgot the ml of serum to fill per service.
Esthetician 98
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Skills You’ll Learn In Beauty School
Artistic Nails & Beauty Academy - Beauty Industry
OCTOBER 11, 2023
Customer Service Exceptional customer service is a skill that can be applied in various professional settings. These customer service skills can be translated into any customer-facing role, from retail to hospitality.
9 things your human employees can do that technology can’t
Spa Executive
JULY 23, 2024
Technology – like automated check-in kiosks, mobile room keys, AI-driven customer service chatbots, booking and ancillary revenue management software, and payment systems – saves us time, reduces costs, increases revenue, reduces stress, and streamlines operations in ways we couldn’t have imagined a couple of decades ago.
Technology 111
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11 easy ways to improve retail sales in your spa
Spa Executive
JULY 25, 2023
Improving retail sales in a spa requires a combination of strategic planning, effective marketing, and exceptional customer service. Run promotions and incentives: Offer special promotions, discounts, or loyalty programs to incentivize customers to make retail purchases. Improve retail sales with these 11 easy strategies.
Sales 52
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How Long Does It Take To Become A Hair Stylist
The Studio Academy of Beauty
JUNE 30, 2023
Stay up to date with the latest hairstyling techniques, product knowledge, and industry trends to provide the best service to your clients. Provide Excellent Customer Service: Exceptional customer service is vital for building a loyal client base.
Portfolios 52
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Spa Business Assessment for Estheticians
Aesthetic Back Bar
MAY 25, 2024
Learn how to pull reports by contacting customer services or watching help videos to become familiar with the site. Keep track of the following; Sales Expenses Overhead Website Marketing Customer follow up Conversion rate Profitability of your services and products. Most importantly, figure out your cash flow.
Esthetician 36
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Spa Business Assessment for Estheticians
Aesthetic Back Bar
MAY 25, 2024
Learn how to pull reports by contacting customer services or watching help videos to become familiar with the site. Keep track of the following; Sales Expenses Overhead Website Marketing Customer follow up Conversion rate Profitability of your services and products. Most importantly, figure out your cash flow.
Esthetician 36
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Unique Careers You Can Have As A Hair Stylist
The Studio Academy of Beauty
SEPTEMBER 26, 2023
You’ll have the opportunity to meet people from around the world and provide hair services in breathtaking locations. Key Skills: Versatility in hairstyling techniques Adaptability to different cultures and languages Customer service and hospitality skills Knowledge of travel regulations and restrictions Become A Hairstylist With Us!
A NEW Starpil PRO is Coming!
Starpil Wax
MARCH 7, 2024
Does the customer service number change? Additionally, Starpil’s customer service team is always here to answer your questions. Yes, you will need to use the same email from your current account to create a new password. Therefore, all you need to do is monitor your inbox!
Waxing 52
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Skills Every Esthetician Should Master
Enlightened Beauty
AUGUST 24, 2023
The Art of Customer Service: Imagine walking into a space and feeling like the star of the show. In our tech-savvy world, online interactions are also essential to customer service. That's the vibe we should aim for with every client. But it's not just about firing off quick replies to every DM that comes your way.
Esthetician 52
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Increase spa revenue in 2024
Spa Executive
DECEMBER 8, 2023
Promote this to your customers. Train your teams Invest in comprehensive training programs for your staff, focusing on customer service, upselling techniques, and product knowledge. Recognize and reward employees who excel in delivering exceptional service, fostering a motivated and dedicated workforce.
Hospital 98
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Here’s What Every Esthetician Can Learn from Chick-fil-A
Beautifully Yours Metro
MAY 25, 2022
Chick-fil-A made headlines recently with the impeccable customer service of its employee that I have named “Jolly Jeremiah.” Chick-fil-A’s customer service is IMPECCABLE. I have said it forever….Chick-fil-A’s
Esthetician 52
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Why your employee experience matters as much as your guest experience
Spa Executive
APRIL 9, 2024
Employees in the hospitality industry often face unique customer service challenges. Equipping them with advanced conflict resolution, customer engagement, and service excellence skills can boost their confidence and performance.
Hospital 97
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Becoming a Licensed Esthetician: A Rewarding Career Choice in 2023
NIMA Institute
SEPTEMBER 1, 2023
Develop Soft Skills: Communication, customer service, and interpersonal skills are crucial in building lasting client relationships. Stay Updated: Continuously educate yourself about emerging trends, products, and techniques to stay competitive in the industry.
Esthetician 52
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12 ideas for creating memorable Mother’s & Father’s Day experiences at hotels
Spa Executive
APRIL 12, 2024
By offering customized services and bespoke experiences, and focusing on luxury and the little touches, businesses can enhance their reputations as family-friendly destinations. Here’s a look at how to create compelling holiday promotions. Boost ancillary revenue and ensure repeat business through memorable experiences.
Aromatherapy 52
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Enhancing retail sales in spas: the multisensory revolution with Yon-Ka Paris
Spa Executive
JULY 26, 2023
As spa owners and managers seek novel ways to attract customers and boost sales, providing exceptional customer service, educating clients, offering personalized experiences, and featuring the best possible products on the market are key.
Sales 52
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How I Become a Nail Technician
New Age Spa Institute
DECEMBER 19, 2023
It involves consulting with clients to understand their needs, recommending nail care treatments, and creating customized nail designs. Nail technicians also need to manage appointments and handle customer service. Hygiene and safety are paramount, thus sterilizing tools and maintaining a clean workspace is essential.
Social Media 40
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Choosing The Right Beauty School Program For You
The Studio Academy of Beauty
JULY 31, 2024
What You’ll Learn As part of our 1600-hour cosmetology program, you can expect to learn: Hair: Cutting, coloring, styling, and chemical treatments Skin: Facials, waxing, and basic skincare treatments Nails: Manicures, pedicures, and nail art Makeup: Application techniques for various occasions Business Skills: Salon management, customer service, (..)
Esthetics 52
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6 Careers You Can Have As A Cosmetologist
The Studio Academy of Beauty
APRIL 15, 2023
They are responsible for overseeing the daily operations of a salon or spa, including managing staff, scheduling appointments, and handling customer service issues. Salon Manager If you are interested in the business side of the beauty industry, consider a career as a salon manager.
A Complete Guide to Becoming an Esthetician in Florida
Spa Professionals Academy
APRIL 5, 2023
You'll learn the latest techniques and technologies, as well as industry best practices and customer service skills. Experienced Instructors: Our experienced instructors are licensed estheticians themselves, so they have firsthand knowledge of the industry and can provide you with personalized guidance and support.
Esthetician 52
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The Non-Invasive Device That’s Ideal In A MediSpa / Bridge Practice
Lipgloss and Aftershave
JULY 23, 2024
Q: How is their customer service? A: The training was very easy and Jennifer at EpiPin was amazing, she explained everything and still, she is very easy to get a hold of and always very helpful. A: Very good, happy with everything. Shipping is very fast and easy.
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