Branding Customer Service Innovations 
Spa Executive
MARCH 17, 2025
In this role, he spearheads the development and implementation of innovative wellness strategies across Banyan Groups diverse portfolio of luxury resorts, spas, and wellbeing experiences. It is ingrained in our culture and operations, and is woven into the guest experience across our portfolio of brands.
Spa Executive
NOVEMBER 4, 2024
We see a growing demand for VR meditation, AI-powered skin analysis, and other innovations that elevate the guest experience. Spas embracing these technologies now will be ahead of the curve and able to offer premium-priced, highly customized services that cater to tech-savvy travelers.
Spa Executive
DECEMBER 10, 2024
Patina Hotels & Resorts is a modern luxury lifestyle brand from the award-winning Capella Hotel Group designed for travelers seeking seamless transitions between work, play, and wellbeing. The brand emphasizes sustainability, meaningful connections and transformative experiences.
Spa Executive
JULY 17, 2024
As the luxury hospitality industry integrates more artificial intelligence (AI) into its operations the need to balance technological innovation with the human touch is becoming increasingly important. How people really feel about the AI customer experience. NPS® is 72 points higher for human service agents than for AI.
American Esthetician Organization
OCTOBER 11, 2023
There are so many aspects of the beauty industry that require successful marketing in order for brands to thrive. Establishing a digital presence In the beauty industry, it is essential to establish a strong digital footprint in order to make your products and services easily discoverable by customers.
American Esthetician Organization
OCTOBER 18, 2023
This blog post will take an in-depth look into effective marketing ideas for health and wellness businesses, helping business owners reach new audiences and grow their brand. With digital marketing strategies in place, well-being brands can easily engage with their audience while building meaningful relationships through sharing of stories.
Spa Executive
FEBRUARY 13, 2024
In hospitality, this can be a challenge for independent hotels and resorts, as many people will visit an independent property only once, while traveling – and it’s less the case for brands with multiple properties and brands. And, of course, your customer service should be absolute top quality.
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