Branding Customer Service Hospital 
Spa Executive
MARCH 17, 2025
Paul Hawco is a globally recognized leader in the wellness and hospitality industry, currently serving as Executive Global Director of Integrated Wellbeing at Banyan Group. Paul Hawco (PH): I have been in hospitality for three decades and it has been my entire career. Please talk about your role and what it entails.
Spa Executive
NOVEMBER 4, 2024
We asked global wellness and hospitality experts this question: What trends do you see emerging in wellness and travel for 2025, and how can hotels and spas prepare and adapt? Here’s what our experts had to say about the ways hospitality businesses are reshaping their approaches to meet the evolving expectations of today’s traveler in 2025.
Spa Executive
DECEMBER 10, 2024
Patina Hotels & Resorts is a modern luxury lifestyle brand from the award-winning Capella Hotel Group designed for travelers seeking seamless transitions between work, play, and wellbeing. The brand emphasizes sustainability, meaningful connections and transformative experiences. Can you please talk about yourself?
Spa Executive
DECEMBER 8, 2023
Let’s head into the new year with a focus on increasing revenue across the board at your spa, wellness, or hospitality business. Promote your digital gift cards Promote the sale of gift cards for your spa and hospitality services. Increase spa and ancillary revenue in 2024 2024 is going to be your best business year yet.
Spa Executive
JULY 17, 2024
As the luxury hospitality industry integrates more artificial intelligence (AI) into its operations the need to balance technological innovation with the human touch is becoming increasingly important. How people really feel about the AI customer experience. By now we all know that AI technology is pretty amazing.
Spa Executive
FEBRUARY 13, 2024
We all know that it’s easier and more cost effective to maintain existing customers than to win new ones. In hospitality, this can be a challenge for independent hotels and resorts, as many people will visit an independent property only once, while traveling – and it’s less the case for brands with multiple properties and brands.
Spa Executive
JUNE 19, 2024
Maritsa Victorian of Remington Hospitality talks technology in guest experience & fostering excellence within her team. Remington Hospitality, established in 1968, is a premier hotel management company renowned for its innovative and owner-centric approach. Throughout her hospitality career, Ms.
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