Unveiling the seductive side of KPIs: metrics that make business sizzle
Spa Executive
AUGUST 31, 2023
Retail Capture Rate How many guests purchased retail products as a percent of spa guests. Add-On Revenue Calculation of additional revenue that adds no more time to a service, like aromatherapy, CBD upgrades, and eye masks. For example, $1,500 in sales in a day divided by 10 customers is an average transaction of $150.
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